Antwerp Port Tours | Privacy Policy
Last updated: July 31, 2025
1. Who we are
Antwerp Port Tours is the trading name of HeyHello BV, a Belgian-registered company. We respect your privacy under the EU General Data Protection Regulation (GDPR) and are committed to protecting your personal data when you visit our website or book a tour.
2. Data Protection Officer
Questions or requests about your data? Contact our Data Protection Officer at info@antwerpporttours.com.
3. Personal data we collect
• Identity & contact: name, email, phone number, billing address.
• Booking & preferences: tour date, group size, special requests.
• Website analytics: IP address, pages visited, cookies (see section 8).
• Communications: messages you send us, including feedback or survey responses.
4. Legal basis for processing
• Contract performance: to confirm and manage your booking.
• Legitimate interests: to improve our tours, maintain site security, and analyse site usage.
5. How we use your data
We use your information to:
• Provide and personalize our services.
• Communicate booking details, updates, and offers (with your consent).
• Comply with legal obligations (e.g., ID checks for local authorities).
• Analyse and improve our website and tours.
6. Data sharing
We do not sell your data. We share it only with:
• Payment processors: to handle transactions securely.
• Local or national authorities, if requested.
• Service providers: such as website hosting or email platforms, under strict confidentiality agreements.
7. International transfers
If we transfer your data outside the EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.
8. Cookies & tracking
We use cookies to remember preferences, analyse site traffic, and optimize performance. You can manage or disable cookies in your browser settings, though this may affect site functionality.
9. Data retention
• Booking records: retained for up to 5 years to meet Belgian accounting and safety regulations.
• Website analytics: anonymized and stored for up to 12 months.
10. Your rights under GDPR
You may:
• Access, correct, or delete your personal data.
• Request restriction or portability of your data.
• Object to processing based on legitimate interests.
• Withdraw consent for marketing at any time.
To exercise these rights, email info@antwerpporttours.com.
11. Security measures
We implement industry-standard technical and organisational measures, encryption, access controls, and staff training, to protect your data. However, no system is completely impervious; please secure your devices.
12. Complaints
If you believe we have breached GDPR, please contact us at info@antwerpporttours.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority.
